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Customer Liaison & Interior Selections Coordinator

Job type
Full-time
Work location
In-person, Calgary AB
Schedule
Monday to Friday, Weekends as needed
Position Summary

To proactively support, champion and execute Alliston Group’s interior design and selections tasks. As Customer Liaison and Interior Selections Coordinator for our estate homes division, you will serve as a primary customer liaison, guiding clients through the interior selections process, offering layout and design advice, and helping bring their vision to life. You will be responsible for managing all aspects of the client relationship from firm agreement through interior selections , ensuring a seamless and positive experience while upholding company standards, construction codes, and warranty guidelines. This role requires a balance of creativity, strong communication, and organizational skills, as well as the ability to collaborate effectively with internal teams, suppliers, and trades.

Key Responsibilities
  • Act as the primary contact for clients, assisting them with interior selections, layout options, and custom design choices that align with their vision and project specifications.
  • Maintain strong relationships with suppliers, trades, and other internal departments to ensure clients have access to the latest market trends, product offerings, and upgrades.
  • Collaborate closely with the estimating department to obtain accurate pricing for selections and customizations, ensuring that all client choices are fully costed.
  • Complete necessary paperwork and documentation for selections, ensuring accurate and timely processing of all client decisions and orders.
  • Design and update show home and spec selections, ensuring alignment with company design standards and customer expectations.
  • Review, analyze, and stay current on industry specifications to provide clients with the most relevant options and recommendations.
  • Streamline the selections process for ease of use for both the Sales team and clients, ensuring that each step is documented and effectively communicated.
  • Oversee and maintain selections displays in the Sales Center, updating samples and materials as needed to reflect new specifications or products.
  • Collaborate with internal teams to educate them on selections processes, facilitating smooth coordination from project initiation to completion.
Experience and Requirements
  • Minimum 3 years of experience in new home building or interior design, with at least 5 years in customer relations, ideally within the residential construction industry.
  • Diploma or degree in Interior Design or relevant experience.
  • Strong residential construction knowledge, including the ability to read and interpret blueprints, specifications, and construction documents.
  • Demonstrated success in customer service, with a track record of meeting or exceeding performance metrics.
  • Strong organizational skills, attention to detail, and the ability to work effectively under pressure and manage time efficiently.
  • Excellent communication, problem-solving, and relationship-building skills.
  • Proficient in Microsoft Office suite, with the ability to quickly adapt to new technology as needed.
  • A positive, resilient attitude with the ability to motivate, negotiate, and adapt to client needs while adhering to company policies and procedures.
Salary
TBD
Benefits
  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • Paid time off
  • Wellness program
Apply now